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Paul Wormeli

Interoperability: Lessons Learned from Two Decades of Effort

After two decades of effort to improve information sharing and interoperability in the justice and public safety communities, what have we learned? The lessons are both encouraging and sobering.

After two decades of effort to improve information sharing and interoperability in the justice and public safety communities, what have we learned? The lessons are both encouraging and sobering. We have made significant progress in developing the standards, technologies, and governance frameworks needed to support interoperability, but we have also learned that the barriers to effective information sharing are as much organizational and cultural as they are technical.

On the technical side, the development of NIEM and other data standards has provided a common vocabulary for information exchange that has enabled significant progress in interoperability. The deployment of integrated justice information systems in many jurisdictions has demonstrated that it is possible to share data across agencies in a consistent and reliable way.

But the organizational and cultural barriers to interoperability remain formidable. Agencies are often reluctant to share data because of concerns about privacy, liability, and the potential for misuse. They may also be reluctant to invest in the systems and processes needed to support interoperability because the benefits are diffuse and the costs are concentrated.

Overcoming these barriers will require sustained leadership and commitment at all levels of government, from the federal agencies that set standards and provide funding to the local agencies that must ultimately implement and operate interoperable systems. It will also require a commitment to ongoing evaluation and improvement, as the technology landscape and the needs of practitioners continue to evolve.